KYBOE ! Watches and Sunglasses : 24 Months warranty. Be sure that you keep your pruchase; name of the shop, date and price.
Please be aware that our warranty covers manufacturers defects only. It does not cover the following:
1.
Water damage, intentional damage, or general wear and tear (such as scratches, fading of the gold, etc.). Although the watches are water-resistant to a certain degree(10 ATM or more), make sure the crown is always screwed tight (to the right)so moisture does not get in.
2.
Although the silver and gold plating is very thick, we are not able to determine how you will wear the watch. Therefore the plating of the silver and gold is not covered by the warranty.
3.
All watch cases are installed with a tamper-proof seal. If you open up the watchcase and the seal is broken, all return policies are void for the watch. Please do not have any others than jewelers work on the watch or open it up.
4.
In the case when your product cannot be repaired, we will send you a replacement of the exact same model. If that model is out of stock, then you can choose another product of the same value.
5.
Please insure your return. We are not responsible for shipping damages. Please email us the tracking number after you have sent out the returned product. We will be looking for the tracking number to pick up your returned product. Packages without tracking numbers emailed to us in advance will be returned to the customer.
6.
Crown/stem damages are not covered. In most cases, crown/stem damages results from the customer pulling extremely hard at the stem, thus jamming the movement. However, if the crown/stem damage is due to a manufacturers' defect, we will gladly repair/replace your product.
7. Allow up to 4 weeks to receive your repair product.
8. The product is subject to final inspection before it is repaired/exchanged.
NOTE: Improper repair or warranty service performed by someone other than, an official KYBOE ! dealer (or it's partner) will void this warranty.
If you have any questions, please contact our customer service by e-mailing aftersales at : sales@kyboe.com or distributor in your country.
Some countries may ask for product registration on their site.